As Clarifity stated, you can feel free to report staff to managers if you feel that they are neglecting muting certain players. You also do indeed have the ability to create reports to get these rule breakers punished. Pertaining to your statement that the staff members are bad, I'd like to tell you that not all punishments are dealt out the immediate second that they are seen by a moderator. Sometimes they have to check the correct punishment times/ask questions as some things can be borderline. After all, speed doesn't always matter as much as accuracy and actually handling the punishment.