Minehut Forums

As of today, we are changing how we handle support for everyone on Minehut.

The Problem

Our current system has proven not ideal as we handle issues over the forums, discord dm's and #help, email, twitter, and in game. This has led to many issues falling through the cracks as well as limited our ability to identify trends to help us identify issues affecting multiple users that need to be addressed.

The Solution

We've added a new Support page accessible from your server panel (pictured below). This includes a form that asks for all the necessary information we need to provide support for a range of issues.

If you need help, you can go fill that out and it will send an email to our support team. From there, issues take the following path:

Support system (Zendesk) sends auto response to you acknowledging receipt of your ticket.
Support agent assigned to your ticket, will answer your question if able to.
If issue requires technical assistance, support agent assigns ticket to SLG tech team.
Tech team resolves issue, sends update back to support agent.
Support agent will provide you with an update and make sure the issue is resolved to from your perspective.

Helping the Future

This might seem like a lot of unnecessary steps, but it will allow us to better identify issues that affect multiple users. It will also allow us to train in a larger support team that will be able to resolve more and more issues as time goes on which means you won't be waiting around for an admin to respond to your Discord private message because our support team will be able to provide support while the developers work on fixing issues and adding new things.

In the future, we plan on adding a way for you to view all your support tickets on your panel.

Support Page

header

Today we're launching the initial public beta of cross play between Bedrock edition and Java edition! This update is the result of months of hard work of multiple people on the Super League engineering team.

What this means

This means that iOS, Android, and Windows 10 devices can now connect to Minehut and all player servers on Bedrock 1.8. Xbox, Wii, Switch, and other devices are not supported as they don't allow manually entering servers to join other than the official partnered servers.

Names and Accounts

Bedrock players can have spaces in their names as well as the same name as a Java edition player. To combat this, we are prefixing all PE names with asterisks and replacing spaces with underscores. My feel my mango Xbox live account name turns into *feel_my_mango when connecting to Minehut.

Bedrock accounts are completely separate from Java accounts.

Functionality

All servers still run on Spigot 1.12.2, and our custom Bedrock proxy translates Java packets into Bedrock packets so that both can play on the same server. Because of this, each Java feature needs to be translated to Bedrock. For this initial beta, we only have features that were needed to run Super League Minecraft events so expect there to be a lot of things missing or not be compatible with Bedrock. Some of this is known to us, and some isn't, which is why we need your help collecting feedback and issues on this beta!

Warzone does not support Bedrock yet
Bedrock players don't see skins

Bug Reporting

Since this is an early beta, we expect there to be plenty of issues and features that aren't implemented. Please report and suggest everything on the forums https://forums.minehut.com/forums/5c1a952143ff113c0ca61ce2 and make sure to include:

Device type
Server where this happened
Step by step description of how to reproduce the issue

Connecting

pe.minehut.com on Bedrock 1.8. Check out the screenshots below for a step by step. There is a barebones modal that replaces the server menu GUI. Please suggest improvements for it :)

menu servers add server connected menu