[can't log into minehut]

Our team has fixed this issue, please try again. If you're still having trouble you can submit a support ticket: https://minehut.zendesk.com/hc/en-us/requests/new

[datapack trouble]

Have you checked your File Manager to make sure there are no files remaining? Also, do you have any plugins that require the pack to work?

[Minehut server going offline as soon as I start it?]

Have you changed your server version? This usually happens when your world and server are not on the same version. 

[It won't let me complete my order]

This has been fixed, so please try again!

["unknown error occured what do i do acydikbox.minehut.gg"]

You can submit a ticket and our techs can take a look: https://minehut.zendesk.com/hc/en-us/requests/new

[I can't start my own servers]

You can submit a ticket and our techs can take a look: https://minehut.zendesk.com/hc/en-us/requests/new

[Will not let me join my server.]

You can submit a ticket and we can take a look: https://minehut.zendesk.com/hc/en-us/requests/new

[I cant open my server and I keep getting this error message]

Please follow these steps as they have helped other users with this error:

• Activate/Start your server
• Click on Manager Server
• Go to Server Properties in Settings, make sure you have the correct Server Properties, then click Save Change. 
• Restart your server when done

[i got banned cuz there was a bot thing and im not a bot can u unban me im SUPERDOG1231]

To appeal you can submit a ticket here: https://minehut.zendesk.com/hc/en-us/requests/new

[joining issius]

You can create a ticket and our techs will look at it: https://minehut.zendesk.com/hc/en-us/requests/new

[My server keeps crashing]

You can create a support ticket and our techs can take a look: https://minehut.zendesk.com/hc/en-us/requests/new

[i glitched out and got banned for something that i dont know of]

To appeal you can create a ticket here: https://minehut.zendesk.com/hc/en-us/requests/new

[io.netty.channel.AbstractChannel$?? (I know there is one but it's closed)]

You can create a support ticket and our techs can take a look: https://minehut.zendesk.com/hc/en-us/requests/new

[Server crashes]

You can create a support ticket and our techs can take a look: https://minehut.zendesk.com/hc/en-us/requests/new

[Can't get past "Welcome to Minehut" screen]

Our team is aware of this issue and is working on a solution. In the meantime, you can join the lobby with the vanilla launcher without resource packs/mods. You only need to do this once to accept that notice.  

[banned]

To appeal a ban please submit a support ticket: https://minehut.zendesk.com/hc/en-us/requests/new

If you were banned from a server, you will need to contact the server owner to be unbanned. 

[I Was muted for no reason, (ON THE DISCORD SERVER) And all I posted was a cat running around in a bathtub? With the caption "Goober" And was shortly muted for ONE WEEK.]

To appeal your punishment you will need to create a support ticket: https://minehut.zendesk.com/hc/en-us/requests/new

[Is the Minehut-Assigned Spoofed IP constant?]

Yes, it keeps the same IP for the user.

[/ul not working?]

You can also view the steps here: https://minehut.zendesk.com/hc/en-us/articles/4999180488851-How-do-I-upload-a-world-

[Vanilla server crashes when loading new chunks]

You can create a ticket here: https://minehut.zendesk.com/hc/en-us/requests/new

Our team can then review what is happening. 

[server shuts down whenever friend joins]

You can send us a support ticket and we can take a look, there could be something wrong with the playerdata for player B. Do you know if they are using a hacked client? You can create a ticket here: https://minehut.zendesk.com/hc/en-us/requests/new

[I set the randomtickspeed on my server WAYYYY too high and now I can't log into my server]

You can find the steps here: https://minehut.zendesk.com/hc/en-us/articles/4999190966675-How-do-I-change-my-tick-speed-

[Pls explain]

You can't delete the server from your dashboard, but you can reset it which will make it a blank slate if you ever do want to use it.

[switching versions]

Did you switch from a version that is newer than 1.16.5? If so, you are not able to go backwards in versions without using a backup from that version. 

[My server wont start]

Our devs are aware of this error and are working on it!