[Whitelist wont work on my Server...]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new
 

[Server stuck in downloading]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new
 

[Banned for predatory behavior]

Please submit an appeal here: https://minehut.zendesk.com/hc/en-us/requests/new

[can't go to any mine hut websites accept sign up and log in]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[MY SERVER GOT HACKED!!]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[Almost everything is gone]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[Server mostly deleted]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[Cant advertise with VIP]

Your server name might be triggering our chat filter, please create a ticket and we can look into it.  https://minehut.zendesk.com/hc/en-us/requests/new

[Hi, i cant connect to any Minehut related server, although i can connecto to non-minehut servers.]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new
 

[Are VPN allowed]

Yes, you can use a VPN but it does make it possible that your account can be IP banned if someone else on that IP address does something against our rules. 

[I would like to transfer credits from one account to the other so I can afford server plans]

There is no way to transfer credits from one account to another. 

[I cant join my minehut server]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[Mute Appeal]

Please submit an appeal here: https://minehut.zendesk.com/hc/en-us/requests/new

[my server wont start pls help]

If you have recently changed your server version make sure your world and server are set the same. You can also create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[Server will not start]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new
You can also check to see if you world and server version are the same, the server will not start if they aren't. 

[HOW DO YOU REMOVE STUFF FROM YOUR CART]

you can remove it from the checkout page

[Griefers]

Please submit a report here: https://minehut.zendesk.com/hc/en-us/requests/new

[i cant join my server]

You can create a Support ticket and we can look into this for you.  https://minehut.zendesk.com/hc/en-us/requests/new

This usually happens because your IP is blocked from our servers. You can try using (or stop using) a VPN to see if this resolves the issue. 

[stuck in creative]

Have you checked the settings on your dashboard? It could be overwriting it. 

[Trying to starrt server with addons]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[How can I change my world to a flat land?]

Start up your server and go to the settings area of the panel, once on this page you’ll see a “Level Type” section. Choose the “flat” option and click save.

After you’ve saved it, head over to the “World” tab and click “Reset World”, then restart your world. This will set your world to flat.

You can also check out this tutorial video.

 

[Minehut linking]

Are you sure it hasn't already been linked to another account?

[Everytime I join my minehut server it sends me somewhere random??]

Have you checked your Default Level Name? You might be spawning in a different world. If you changed the name of the default world it will create a new one instead of changing the current one.

[I WANT A PRIVATE SERVER]

ou can use the command in-game /whitelist on to enable the whitelist which will only give users you grant access to the ability to join the server. To add a player to this list, use /whitelist add username. If you are entering this command on the Live Console use whitelist on and whitelist add username instead. 

Also, be sure to check the Settings tab to ensure that the whitelist option is enabled. 

For Bedrock users, they will need to join the server first (before the whitelist is turned on) in order to be added to the whitelist.

If you would like your server to not appear on our public community server list, you can set it to Not Visible from your dashboard.

[This item cannot be skinned anytime i right click + shift on a crafting table]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new