[Can't favorite]

is your server not visible or whitelisted? 

[Is the monthly subscription for minehut credits payed yearly or monthly?]

It will renew monthly, around the same time each month and you can cancel any time.

[server wont let me in]

We were having some server issues that have been resolved now. If you're still having trouble please send us a ticket at https://minehut.zendesk.com/hc/en-us/requests/new

[Minehut Joining problem.]

We were having some issues with our servers, but it's all been resolved now. If you're still having trouble please send us a ticket https://minehut.zendesk.com/hc/en-us/requests/new

[Unable to get into a certain minehut server]

Have the owner send us a ticket https://minehut.zendesk.com/hc/en-us/requests/new

It's probably due to changing versions improperly. The only way to downgrade the server version is by using a backup that was created in that version. 

["Cant connect to server"]

We were having some issues with our servers but everything is working now. If you're still seeing this error please send us a ticket https://minehut.zendesk.com/hc/en-us/requests/new

["Velocity Server"?]

Are you still seeing this?

[problem with ad]

what is the ad you are trying to post? we can try to figure out which part is being blocked.

[Cant unzip file]

If you're still having trouble please send us a support ticket and we can take a look https://minehut.zendesk.com/hc/en-us/requests/new

[I am unable to join Minehut]

We were having some issues with our servers for some regions, but it should be resolved now. If you're still having trouble please send us a support ticket https://minehut.zendesk.com/hc/en-us/requests/new

[Ever since yesterday, all my minehut servers says 'Can't connect to server' and when I click it, 'Internal Exception: java.net.SocketException: Connection Reset'. However, I can still join Hypixel...]

We were having some issues with our servers for some regions, but it should be resolved now. If you're still having trouble please send us a support ticket https://minehut.zendesk.com/hc/en-us/requests/new

[Hex colors in ads]

You can use hex colors if you have a rank in our lobby.

[My acc is broken basically]

Please send a Support ticket for your appeal. https://minehut.zendesk.com/hc/en-us/requests/new

[server keeps crashing every 5 minutes to 3 hours error in description]

Please send us a support ticket so we can take a look at your server https://minehut.zendesk.com/hc/en-us/requests/new

[Server rollbacks]

Please send us a Support ticket so our dev team can take a look at your server. https://minehut.zendesk.com/hc/en-us/requests/new

[Can I get A refund (1500Credits Vip) I got scammed]

Be sure not to share you login information again in the future!

[I can't join my own modded minehut server]

You can try contacting the developer for the mod, they could probably troubleshoot it. 

[VotelessSpark68]

You can send us a support ticket and we can take a look for you. https://minehut.zendesk.com/hc/en-us/requests/new

[[Auto Broadcast]]

You will need to check your plugins, one of them is most likely the culprit. 

[How Do I Give Myself Permission To Use The /Op Command]

You can follow the steps in our FAQ https://minehut.zendesk.com/hc/en-us/articles/4649921013139-How-do-I-OP-myself-

[How Do I Give Myself Permission To Use The /Op Command]

the command should be op Adjelg if you're entering it in the console on your dashboard 

[How do i op myself? I can't find the server panel either, can somebody help me?]

https://minehut.com/dashboard/home is the link

after you click the activate server button it will direct you to a new page where you will watch a video and after 30 seconds you can click the continue button, this will take you to your settings page. on the top of the page you'll see a link for console, that is where you can enter the OP command. 

full walkthrough here: https://minehut.zendesk.com/hc/en-us/articles/4649921013139-How-do-I-OP-myself-

[Server Lag]

what server version are you on? we've found that vanilla is not optimized and is slowing servers down. 

[Afk Shutdown]

afk players are typically kicked after about 5 minutes of being afk which would then shut down the server once no players are online. 

[minehut server not working]

Please send us a support ticket and we can take a look at your server https://minehut.zendesk.com/hc/en-us/requests/new