[World corrupted]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[Geting unbanned]

Please submit an appeal here: https://minehut.zendesk.com/hc/en-us/requests/new

[Server Randomly Goes Offline, (MH35 server plan)]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[My minehut server motd doesn't update.]

You can adjust the server description that shows up in the multiplayer list by editing your server.properties file and changing the motd= line to a message of your choice.

You can make this change by going to the File Manager on the server dashboard. Please be aware that you will need to restart your server after changing the message for it to take effect.

[commands not working]

If you are using the live console do you use the "/", for example if you want to op a user you would type: op username

[Rank - YouTuber]

We are not currently taking applications for this rank, but should have some news soon. Be sure to check out our Discord channel for announcements. 

[Cannot connect to server. Please Help!]

Your world and server versions must be the same. If you want to go backwards in versions you would need a backup that was saved when you world was 1.18.2, if you don't have this there is no way use your current world with that version.

[Not letting me in minehut.]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

Usually this means that your IP is blocked by system, you can try a VPN (or stop using one) to see if it resolves the issue.

[uhh i got banned for 6 months]

Please submit an appeal here: https://minehut.zendesk.com/hc/en-us/requests/new

[bro.]

Our punishment system has been updated, yes. It is a little more strict to discourage repeat offenders.

[Minehut, come on...]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[i cant join my minehut server, it also wont open on my dashboard.]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[My minehut server stops when i start it.]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[Minehut end of stream error]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[Help]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

[how to get unbanned?]

Please submit an appeal here: https://minehut.zendesk.com/hc/en-us/requests/new

[Can't pay with PayPal Balance]

You can contact our payment processor for assistance. https://help.xsolla.com/en/

[How do i delete MinehutCosmetics from the file manager]

Resource packs are not available on our free plans, this is a premium feature. 

[Help me pls i don’t can play now]

You can create a Support ticket and we can look into this for you. https://minehut.zendesk.com/hc/en-us/requests/new

 

[I recently got false muted.]

Please submit an appeal here: https://minehut.zendesk.com/hc/en-us/requests/new

[Ban appeal]

You can appeal here: https://minehut.zendesk.com/hc/en-us/requests/new 

[i got muted]

You can appeal here: https://minehut.zendesk.com/hc/en-us/requests/new 

[I got banned]

You can appeal here: https://minehut.zendesk.com/hc/en-us/requests/new 

[I got banned for saying Gay]

We only investigate servers when we receive a report. You can appeal your punishment here: https://minehut.zendesk.com/hc/en-us/requests/new 

[Help]

The only way to remove the ban would be if you had access to the dashboard, or have someone else who has access remove it for you.