Just to add on to above, in case you don't know, /dl logs and /timings are the commands that you need.
It's not a case of him "trying to raise his post count", he's giving you advice that could possibly answer your question. You need to understand that Minehut is a freemium host that relies on Community Support, which is what Preinstalled was giving you. You're replying to this thread on a public forum, so expect people to quote you with advice or helpful information. Whether it be helpful or unhelpful advice, you shouldn't really respond in that way because, at the end of the day, we're trying to help you.