server not working

[itsFirePVP]

so i used to join this server called MedLife, but some time ago the server would just not start up. i dont know the exact problems but this is obviously not good. but today the server started normally and was open and stable, for a minute. then suddently the server got stopped. how did this happen, and why. can someone explain?

[muelr]

If you’re the owner of the server or have console access, start up the server and look into the logs (latest.logs) in the file manager and ctrl+f and type ERROR or WARN, this should bring up any issues if it is on your servers end. 

Post the error in here and someone will be able to help you resolve the issue.

If you don’t find anything then consider making a support ticket here describing your issue and they’ll get back to you within 1-2 business days.

 Moved to Community Support

[itsFirePVP]

minehut isnt letting letting me acces the files to download the logs

[muelr]

If you start up your server you need to wait for your server to be Online before accessing the files. Click ‘Activate’ and wait for it to turn to Online then try.

[itsFirePVP]

this is a screenshot of when the owner tried it

[itsFirePVP]

this apeared in the console

[Endgator]

I had this problem with my server, try contacting support via help ticket see what you get out of that (it worked for me) also gl on the server!

[muelr]

Yeah it appears to be an issue from Minehut’s API, contact support via this link and they’ll be able to help you out!

[Endgator]

Hey man, what your server just wanted to know because I could help with Moderation and other things if you would like!

[Guest RyAnHD200]

that's a rip hope everything gets fixed soon ^^