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Everything posted by _Gingey_
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My friend started a server and now no one can join
_Gingey_ replied to WilbaOatmeal's question in Help
Hey there, I am sorry to hear that you're having trouble connecting to your friend's server. You should have them create a support ticket and we can take a look at their server to try and resolve this issue. They can create a support ticket by emailing support@minehut.com (from the email that the server is registered to) or by selecting the "Contact Support" option in the dashboard. (https://minehut.com/support/form) Thank you -
Hey there, typically appeals don't require you to contact us from the email associated with the server. However, you should only contact us from an email that you have access to as that is where the responses will be sent. You can try to appeal the server from a different email by emailing support@minehut.com or visiting https://minehut.zendesk.com/hc/en-us/requests/new Thank you
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Hey there, not sure what you mean by contacting support not working. But you're only able to appeal for server suspensions via a support ticket. If you've created a ticket in the past and it was denied, unfortunately, that decision is final. If you haven't been able to submit a ticket you can email support@minehut.com or visit https://minehut.zendesk.com/hc/en-us/requests/new Thank you
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@INB_12 & @Zyvia you will need to create a support ticket to resolve this issue, if you're still experiencing it. It is possible that your IP has been blocked by mistake. You can reach out to support by emailing support@minehut.com or visiting https://minehut.zendesk.com/hc/en-us/requests/new Thank you,
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Locked for Necroposting. Please refrain from doing that.
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Hey there, I am sorry to hear about your experience. You will need to create a support ticket to appeal your punishment. You can do so by visiting here: https://minehut.zendesk.com/hc/en-us/requests/new Thank you
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Hey there, I am sorry to hear that this happened. If you're still having an issue, you can create a support ticket and we may be able to help resolve this issue. https://minehut.zendesk.com/hc/en-us/requests/new Thank you
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Hey there, I am sorry that this happened to you. You can contact our support team and they might be able to recover the loss data, but it's not a guarantee. https://minehut.com/support/form or https://minehut.zendesk.com/hc/en-us/requests/new Thank you,
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Minehut has come back online as of ~30 minutes ago!
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Hey there, we don't handle appeals on our forums. Please create a support ticket to appeal. You can email support@minehut.com or visit https://minehut.zendesk.com/hc/en-us/requests/new?ticket_form_id=5333154152723 to create your appeal.
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Hey there, we don't handle appeals on our forums. Please create a support ticket to appeal. You can email support@minehut.com or visit https://minehut.zendesk.com/hc/en-us/requests/new?ticket_form_id=5333154152723 to create your appeal.
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@Heckler If you feel your punishment was false, you can submit an appeal. https://minehut.zendesk.com/hc/en-us/requests/new?ticket_form_id=5333154152723
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Please don't necropost. Locked.
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Hi! Unfortunately, for security purposes, we are unable to share which email address is registered to an account. Thank you,
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Hey there, @iRev I am sorry that you're having connection issues. You will have to create a support ticket for us to resolve this issue. https://minehut.zendesk.com/hc/en-us/requests/new?ticket_form_id=4999999402643 or you can send an email to support@minehut.com Thank you
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Hey there, @Castar06 please create a support ticket if you have no already to appeal your punishment. https://minehut.zendesk.com/hc/en-us/requests/new Thank you
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Hey there, @___Kris___ please create a support ticket to appeal your punishment. https://minehut.zendesk.com/hc/en-us/requests/new Thank you
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When does the minehut servers update for bedrock?
_Gingey_ replied to TrimixInnit's topic in General
Hey there! Currently our bedrock version is outdated and we should hopefully have it updated it soon! -
Please do not necropost.
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Please don't necropost.
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Please do not necropost. Thread locked.
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Yes, as of October 12, 2022 all players are required to be on 1.19.2 or newer to chat or us /ad. This was put in effect to allow us to use Mojang/Microsoft's new chat reporting feature.
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Hey there, our Maintenance times vary depending on what we're doing. You can join our discord server and be up to date on how long maintenance will take, when it'll start, and when it ends.
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Hi there. I am sorry that you are experiencing this. Please create a support ticket for further assistance. https://minehut.com/support/form
