Server Will not respond and says Downloading

[their_mum]

Hi everyone, I have an SMP with my friends and we decided it was time to completely restart. I pressed the reset button and waited but it did not work. We tried a few times and tried everything we could think of. I deleted all the files and backups and then pressed reset and restart etc. When I tried to login later that day, I started up the world on the website and it would activate but still say that it was downloading. When I tried to join in Minecraft it said I couldn't so I left it to download for a while. I came back hours later to find it still "downloading" so I refreshed the tab, restarted tried to repair the files and reset the server again but it was all ineffective. I have paid for a plan and would not like to lose it if at all possible can someone help me please?

[Azmyuth]

sam here, I'm scrolling through the forums but nothing is working.

[_Tarna_]

Try force hibernating your server through the danger zone tab on the panel. After that, then try starting it up and see if it works. If you are trying to reset your server, make sure to restart the server after pressing the reset button. But if you are still having issues with it, you could try making a support ticket and see if they can help with it.

https://minehut.com/support