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I whitelisted someone but they aren't able to join.


TheMainRebel

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Are you sure you put their names in exactly? Try checking the whitelist.json file in the file manager and see if there names are shown there. 

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Just now, TheMainRebel said:

their names are there but they still can't get in

Try removing then from the whitelist and rewhitelist them again. 

Discord - tarna256

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Paste Site: https://paste.tarna.dev

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Just now, TheMainRebel said:

i did that but still they're not allowed in

 

Hmm. Try deleting the whitelist.json file and restart the server. Then whitelist them again. Are they on bedrock or java?

Discord - tarna256

In-game name - _Tarna_

Website - https://tarna.dev
Paste Site: https://paste.tarna.dev

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6 minutes ago, _Tarna_ said:

Hmm. Try deleting the whitelist.json file and restart the server. Then whitelist them again. Are they on bedrock or java?

we are on java, but i might just get rid of the whitelist entirely and just keep a close eye on who is on the server

 

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Just now, TheMainRebel said:

we are on java, but i might just get rid of the whitelist entirely and just keep a close eye on who is on the server

 

I don't think that would be a good idea because if you don't have a whitelist, anyone is able to join the server even when you aren't on. Did you try what I said in my previous reply to try and delete the whitelist.json file, restart server and try again?

Discord - tarna256

In-game name - _Tarna_

Website - https://tarna.dev
Paste Site: https://paste.tarna.dev

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Just now, _Tarna_ said:

I don't think that would be a good idea because if you don't have a whitelist, anyone is able to join the server even when you aren't on. Did you try what I said in my previous reply to try and delete the whitelist.json file, restart server and try again?

no i will do that now

 

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5 minutes ago, TheMainRebel said:

no i will do that now

 

 

6 minutes ago, _Tarna_ said:

I don't think that would be a good idea because if you don't have a whitelist, anyone is able to join the server even when you aren't on. Did you try what I said in my previous reply to try and delete the whitelist.json file, restart server and try again?

still didnt work

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1 minute ago, TheMainRebel said:

 

still didnt work

hm thats weird. Are you sure you typed in their name exactly? Check the whitelist.json file again to see. Also what does it say when they try to join? Like what is the message that comes up in chat when they do /join <server name> in the lobby to join the server. 

Discord - tarna256

In-game name - _Tarna_

Website - https://tarna.dev
Paste Site: https://paste.tarna.dev

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2 minutes ago, _Tarna_ said:

hm thats weird. Are you sure you typed in their name exactly? Check the whitelist.json file again to see. Also what does it say when they try to join? Like what is the message that comes up in chat when they do /join <server name> in the lobby to join the server. 

The names are correct. and the message is You are not whitelisted on this server

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Just now, TheMainRebel said:

The names are correct. and the message is You are not whitelisted on this server

Do you have any sort of plugins that may be interfering with the server whitelist? Because if everyone's names in the 
whitelist.json file is correct, it should work. What plugins do you have on your server? Also are you able to send the contents of your whitelist.json file here in a pastebin.com if you can so I can see if something may be wrong with it.

 

Discord - tarna256

In-game name - _Tarna_

Website - https://tarna.dev
Paste Site: https://paste.tarna.dev

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1 minute ago, _Tarna_ said:

Do you have any sort of plugins that may be interfering with the server whitelist? Because if everyone's names in the 
whitelist.json file is correct, it should work. What plugins do you have on your server? Also are you able to send the contents of your whitelist.json file here in a pastebin.com if you can so I can see if something may be wrong with it.

 

i don't have any plugins but how does pastebin work I have never used it before

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1 minute ago, TheMainRebel said:

i don't have any plugins but how does pastebin work I have never used it before

Go to the website pastebin.com. Copy the contents of your whitelist.json file and paste it in pastebin.com. Then at the bottom of the page, click create paste. Then send the link it takes you to after you clicked create paste. 

Discord - tarna256

In-game name - _Tarna_

Website - https://tarna.dev
Paste Site: https://paste.tarna.dev

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2 minutes ago, TheMainRebel said:

Which are the 2 people that the whitelist isn't working for them?

Discord - tarna256

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Paste Site: https://paste.tarna.dev

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Looking at those 2 users, the uuid for them are shown wrong in the file for some reason. In the file change the uuid for Lilixana to 327ada84-ffe6-46f0-b707-57244d18a93d and the uuid for anamchiee to 32ed51c8-b8a2-426f-8dda-b36f2a2addef. After changing these 2 values, click save and restart the server. 

Discord - tarna256

In-game name - _Tarna_

Website - https://tarna.dev
Paste Site: https://paste.tarna.dev

---------------------------------------------------------

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27 minutes ago, _Tarna_ said:

Looking at those 2 users, the uuid for them are shown wrong in the file for some reason. In the file change the uuid for Lilixana to 327ada84-ffe6-46f0-b707-57244d18a93d and the uuid for anamchiee to 32ed51c8-b8a2-426f-8dda-b36f2a2addef. After changing these 2 values, click save and restart the server. 

It worked!! thank you so much

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1 minute ago, TheMainRebel said:

It worked!! thank you so much

ok nice! no problem 

Discord - tarna256

In-game name - _Tarna_

Website - https://tarna.dev
Paste Site: https://paste.tarna.dev

---------------------------------------------------------

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Community Support - 7/8/20 | 11/3/20

Helper  - 11/3/20 - 2/21/21

Moderator - 2/21/21 - 5/17/21

❤️ - 5/17/21 - now

Moderator - 12/20/22 - now

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