server keeps crashing when a certain person joins

[GunsBlazing45]

we have a server that has no problem with lag or frame rate drops but when a certain person joins the server goes completely down.

is this due to something they're running in the background? 

any help would be appreciated.

 

[landonhalley]

7 minutes ago, GunsBlazing45 said:

we have a server that has no problem with lag or frame rate drops but when a certain person joins the server goes completely down.

is this due to something they're running in the background? 

any help would be appreciated.

 

Can you upload your latest log that they joined the server

[GunsBlazing45]

1 minute ago, landonhalley said:

Can you upload your latest log that they joined the server

where would i find that?

 

[landonhalley]

1 minute ago, GunsBlazing45 said:

where would i find that?

 

1. Go to your server dashboard.

2. Click file manager

3. open the folder called logs

4. Upload the latest.log

[GunsBlazing45]

3 minutes ago, landonhalley said:

1. Go to your server dashboard.

2. Click file manager

3. open the folder called logs

4. Upload the latest.log

it's not my server but im getting the owner to send me the logs in a minute

[GunsBlazing45]

is this what you need. cause the owner seems to be an idiot and it took 3 hours of telling them to send the logs to actually get this

 

message.txt

[GunsBlazing45]

3 hours ago, landonhalley said:

1. Go to your server dashboard.

2. Click file manager

3. open the folder called logs

4. Upload the latest.log

is this what you need. cause the owner seems to be an idiot and it took 3 hours of telling them to send the logs to actually get this

message.txt

[landonhalley]

Just now, GunsBlazing45 said:

is this what you need. cause the owner seems to be an idiot and it took 3 hours of telling them to send the logs to actually get this

message.txt 10.09 kB · 0 downloads

Well it kinda is.

It is a log file

But nobody joins the server ;--;

[GunsBlazing45]

14 minutes ago, landonhalley said:

Well it kinda is.

It is a log file

But nobody joins the server ;--;

damn

[CoolProgrammer]

18 hours ago, GunsBlazing45 said:

damn

Most likely a corrupted chunk causes this when a particular player joins the server near the corrupted chunk.

What's the person's IGN?

Or... let's say your person's IGN is CoolProgrammer, then this is how I'd fix it:

 

Step 1

First off, I'll type in the link https://namemc.com/CoolProgrammer. After this, I'll find the UUID (unique identifier for each Minecraft account)

As you can see, my UUID is 9bbd2b0b-c152-4ee3-a4e3-ad3845f00ed9. I'll then note it down.

 

Step 2

I will go to File Manager and then look for my main world folder. In my case, my main world folder is named "world".

In-case you don't see a "world" folder, you can re-check what your level name is by going to Settings panel and then checking for this option:

So whatever is your level name, is your world folder name.

Open the folder, and then open /playerdata.

This is how it should look like:

You can see some files! Remember the UUID I noted down before? "9bbd2b0b-c152-4ee3-a4e3-ad3845f00ed9" that was my UUID.

You can also see a file named "9bbd2b0b-c152-4ee3-a4e3-ad3845f00ed9.dat"!

Delete that file.

Warning: This will reset the person's inventory contents, exp, etc.

And now the server won't crash.