Need help, server keeps going offline

[WhisperRockGamer]

So recently, I've been experiencing an issue. Whenever I type /join and then my server name, it starts up the server and lets me join. However, about 10-20 seconds later, it kicks me back to the Minehut lobby, saying "The server you were previously on went down, you have been connected to a fallback server." I've noticed that for the 10-20 seconds that I am on the server, nothing works (redstone, nether portals and commands all don't work, I can't take damage, etc) and if I move around, it doesn't register it. I've also noticed that whenever it kicks me off, the server on my Minehut dashboard panel says "Stopping" and then says "Offline". I've tried joining my second server and there isn't a problem there, so it's just this server. Anyone know how to fix this?

Edited August 9, 2020 by WhisperRockGamer
added more detail to my problem

[Tres]

14 minutes ago, WhisperRockGamer said:

So recently, I've been experiencing an issue. Whenever I type /join and then my server name, it starts up the server and lets me join. However, about 10-20 seconds later, it kicks me back to the Minehut lobby, saying "The server you were previously on went down, you have been connected to a fallback server." I've noticed that for the 10-20 seconds that I am on the server, nothing works (redstone, nether portals and commands all don't work, I can't take damage, etc) and if I move around, it doesn't register it. I've also noticed that whenever it kicks me off, the server on my Minehut dashboard panel says "Stopping" and then says "Offline". I've tried joining my second server and there isn't a problem there, so it's just this server. Anyone know how to fix this?

Can you send your server logs after trying to join? You can find them under file manager > logs > latest.log.

 

[WhisperRockGamer]

3 minutes ago, Tresre said:

Can you send your server logs after trying to join? You can find them under file manager > logs > latest.log.

 

[15:58:11] [main/INFO]: Environment: authHost='https://authserver.mojang.com', accountsHost='https://api.mojang.com', sessionHost='https://sessionserver.mojang.com', name='PROD'
[15:58:12] [main/INFO]: Reloading ResourceManager: Default, bukkit
[15:58:13] [Server-Worker-2/INFO]: Loaded 7 recipes
[15:58:15] [Server thread/INFO]: Starting minecraft server version 1.16.1
[15:58:15] [Server thread/INFO]: Loading properties
[15:58:15] [Server thread/INFO]: This server is running Paper version git-Paper-129 (MC: 1.16.1) (Implementing API version 1.16.1-R0.1-SNAPSHOT)
[15:58:15] [Server thread/INFO]: Server Ping Player Sample Count: 12
[15:58:15] [Server thread/INFO]: Using 4 threads for Netty based IO
[15:58:15] [Server thread/INFO]: Debug logging is disabled
[15:58:15] [Server thread/INFO]: Default game type: SURVIVAL
[15:58:15] [Server thread/INFO]: Generating keypair
[15:58:15] [Server thread/INFO]: Starting Minecraft server on *:36106
[15:58:16] [Server thread/INFO]: Using epoll channel type
[15:58:17] [Server thread/INFO]: [Essentials] Loading Essentials v2.18.0.0
[15:58:17] [Server thread/INFO]: [PlayerServer] Loading PlayerServer v1.0-SNAPSHOT
[15:58:17] [Server thread/INFO]: Server permissions file permissions.yml is empty, ignoring it
[15:58:17] [Server thread/WARN]: **** SERVER IS RUNNING IN OFFLINE/INSECURE MODE!
[15:58:17] [Server thread/WARN]: The server will make no attempt to authenticate usernames. Beware.
[15:58:17] [Server thread/WARN]: Whilst this makes it possible to use BungeeCord, unless access to your server is properly restricted, it also opens up the ability for hackers to connect with any username they choose.
[15:58:17] [Server thread/WARN]: Please see http://www.spigotmc.org/wiki/firewall-guide/ for further information.
[15:58:17] [Server thread/WARN]: To change this, set "online-mode" to "true" in the server.properties file.
[15:58:17] [Server thread/INFO]: Preparing level "world"
[15:58:17] [Server thread/INFO]: -------- World Settings For [world] --------
[15:58:17] [Server thread/INFO]: Entity Tracking Range: Pl 48 / An 48 / Mo 48 / Mi 32 / Other 64
[15:58:17] [Server thread/INFO]: View Distance: 8
[15:58:17] [Server thread/INFO]: Allow Zombie Pigmen to spawn from portal blocks: true
[15:58:17] [Server thread/INFO]: Item Merge Radius: 2.5
[15:58:17] [Server thread/INFO]: Item Despawn Rate: 6000
[15:58:17] [Server thread/INFO]: Custom Map Seeds:  Village: 10387312 Desert: 14357617 Igloo: 14357618 Jungle: 14357619 Swamp: 14357620 Monument: 10387313 Ocean: 14357621 Shipwreck: 165745295 End City: 10387313 Slime: 987234911 Bastion: 30084232 Fortress: 30084232 Mansion: 10387319 Fossil: 14357921 Portal: 34222645
[15:58:17] [Server thread/INFO]: Max TNT Explosions: 100
[15:58:17] [Server thread/INFO]: Tile Max Tick Time: 50ms Entity max Tick Time: 50ms
[15:58:17] [Server thread/INFO]: Cactus Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Cane Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Melon Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Mushroom Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Pumpkin Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Sapling Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Beetroot Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Carrot Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Potato Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Wheat Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: NetherWart Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Vine Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Cocoa Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Bamboo Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: SweetBerry Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Kelp Growth Modifier: 100%
[15:58:17] [Server thread/INFO]: Entity Activation Range: An 32 / Mo 32 / Ra 48 / Mi 16 / Tiv true
[15:58:17] [Server thread/INFO]: Hopper Transfer: 8 Hopper Check: 1 Hopper Amount: 1
[15:58:17] [Server thread/INFO]: Experience Merge Radius: 3.0
[15:58:17] [Server thread/INFO]: Mob Spawn Range: 6
[15:58:17] [Server thread/INFO]: Nerfing mobs spawned from spawners: false
[15:58:17] [Server thread/INFO]: Arrow Despawn Rate: 1200 Trident Respawn Rate:1200
[15:58:17] [Server thread/INFO]: Zombie Aggressive Towards Villager: true
[15:58:18] [Server thread/INFO]: -------- World Settings For [world_nether] --------
[15:58:18] [Server thread/INFO]: Entity Tracking Range: Pl 48 / An 48 / Mo 48 / Mi 32 / Other 64
[15:58:18] [Server thread/INFO]: View Distance: 8
[15:58:18] [Server thread/INFO]: Allow Zombie Pigmen to spawn from portal blocks: true
[15:58:18] [Server thread/INFO]: Item Merge Radius: 2.5
[15:58:18] [Server thread/INFO]: Item Despawn Rate: 6000
[15:58:18] [Server thread/INFO]: Custom Map Seeds:  Village: 10387312 Desert: 14357617 Igloo: 14357618 Jungle: 14357619 Swamp: 14357620 Monument: 10387313 Ocean: 14357621 Shipwreck: 165745295 End City: 10387313 Slime: 987234911 Bastion: 30084232 Fortress: 30084232 Mansion: 10387319 Fossil: 14357921 Portal: 34222645
[15:58:18] [Server thread/INFO]: Max TNT Explosions: 100
[15:58:18] [Server thread/INFO]: Tile Max Tick Time: 50ms Entity max Tick Time: 50ms
[15:58:18] [Server thread/INFO]: Cactus Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Cane Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Melon Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Mushroom Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Pumpkin Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Sapling Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Beetroot Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Carrot Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Potato Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Wheat Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: NetherWart Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Vine Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Cocoa Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Bamboo Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: SweetBerry Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Kelp Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Entity Activation Range: An 32 / Mo 32 / Ra 48 / Mi 16 / Tiv true
[15:58:18] [Server thread/INFO]: Hopper Transfer: 8 Hopper Check: 1 Hopper Amount: 1
[15:58:18] [Server thread/INFO]: Experience Merge Radius: 3.0
[15:58:18] [Server thread/INFO]: Mob Spawn Range: 6
[15:58:18] [Server thread/INFO]: Nerfing mobs spawned from spawners: false
[15:58:18] [Server thread/INFO]: Arrow Despawn Rate: 1200 Trident Respawn Rate:1200
[15:58:18] [Server thread/INFO]: Zombie Aggressive Towards Villager: true
[15:58:18] [Server thread/INFO]: -------- World Settings For [world_the_end] --------
[15:58:18] [Server thread/INFO]: Entity Tracking Range: Pl 48 / An 48 / Mo 48 / Mi 32 / Other 64
[15:58:18] [Server thread/INFO]: View Distance: 8
[15:58:18] [Server thread/INFO]: Allow Zombie Pigmen to spawn from portal blocks: true
[15:58:18] [Server thread/INFO]: Item Merge Radius: 2.5
[15:58:18] [Server thread/INFO]: Item Despawn Rate: 6000
[15:58:18] [Server thread/INFO]: Custom Map Seeds:  Village: 10387312 Desert: 14357617 Igloo: 14357618 Jungle: 14357619 Swamp: 14357620 Monument: 10387313 Ocean: 14357621 Shipwreck: 165745295 End City: 10387313 Slime: 987234911 Bastion: 30084232 Fortress: 30084232 Mansion: 10387319 Fossil: 14357921 Portal: 34222645
[15:58:18] [Server thread/INFO]: Max TNT Explosions: 100
[15:58:18] [Server thread/INFO]: Tile Max Tick Time: 50ms Entity max Tick Time: 50ms
[15:58:18] [Server thread/INFO]: Cactus Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Cane Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Melon Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Mushroom Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Pumpkin Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Sapling Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Beetroot Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Carrot Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Potato Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Wheat Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: NetherWart Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Vine Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Cocoa Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Bamboo Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: SweetBerry Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Kelp Growth Modifier: 100%
[15:58:18] [Server thread/INFO]: Entity Activation Range: An 32 / Mo 32 / Ra 48 / Mi 16 / Tiv true
[15:58:18] [Server thread/INFO]: Hopper Transfer: 8 Hopper Check: 1 Hopper Amount: 1
[15:58:18] [Server thread/INFO]: Experience Merge Radius: 3.0
[15:58:18] [Server thread/INFO]: Mob Spawn Range: 6
[15:58:18] [Server thread/INFO]: Nerfing mobs spawned from spawners: false
[15:58:18] [Server thread/INFO]: Arrow Despawn Rate: 1200 Trident Respawn Rate:1200
[15:58:18] [Server thread/INFO]: Zombie Aggressive Towards Villager: true
[15:58:18] [Server thread/INFO]: Preparing start region for dimension minecraft:overworld
[15:58:18] [Server thread/INFO]: Loaded 0 spawn chunks for world world
[15:58:18] [Server thread/INFO]: Preparing spawn area: 0%
[15:58:18] [Server thread/INFO]: Preparing spawn area: 0%
[15:58:18] [Server thread/INFO]: Time elapsed: 513 ms
[15:58:18] [Server thread/INFO]: Preparing start region for dimension minecraft:the_nether
[15:58:19] [Server thread/INFO]: Loaded 0 spawn chunks for world world_nether
[15:58:19] [Server thread/INFO]: Time elapsed: 489 ms
[15:58:19] [Server thread/INFO]: Preparing start region for dimension minecraft:the_end
[15:58:19] [Server thread/INFO]: Loaded 0 spawn chunks for world world_the_end
[15:58:19] [Server thread/INFO]: Time elapsed: 109 ms
[15:58:19] [Server thread/INFO]: [Essentials] Enabling Essentials v2.18.0.0
[15:58:20] [Server thread/INFO]: [Essentials] Attempting to convert old kits in config.yml to new kits.yml
[15:58:20] [Server thread/INFO]: [Essentials] No kits found to migrate.
[15:58:21] [Server thread/INFO]: [Essentials] Loaded 25515 items from items.json.
[15:58:21] [Server thread/INFO]: [Essentials] Using locale en_US
[15:58:21] [Server thread/INFO]: [Essentials] ServerListPingEvent: Spigot iterator API
[15:58:22] [Server thread/INFO]: [Essentials] Starting Metrics. Opt-out using the global bStats config.
[15:58:22] [Server thread/INFO]: [Essentials] Using superperms-based permissions.
[15:58:22] [Server thread/INFO]: [PlayerServer] Enabling PlayerServer v1.0-SNAPSHOT
[15:58:22] [Server thread/INFO]: [PlayerServer] Server Id: 5effb090798dcc0065185164
[15:58:22] [Server thread/INFO]: Running delayed init tasks
[15:58:22] [Server thread/INFO]: Done (7.488s)! For help, type "help"
[15:58:22] [Server thread/INFO]: Timings Reset

[Tres]

Is that the logs from after the server went back down? Because there's nothing there showing the server crashed.

[WhisperRockGamer]

1 minute ago, Tresre said:

Is that the logs from after the server went back down? Because there's nothing there showing the server crashed.

I don't know and I apologize if I'm looking at the wrong thing, but that's all that it says for me.

[Tres]

Try contacting Minehut support at https://minehut.com/support/form

 

[WhisperRockGamer]

4 minutes ago, Tresre said:

Try contacting Minehut support at https://minehut.com/support/form

 

Okay, thanks! A random question I have, do you know how fast they will reply to support tickets?

[Tres]

Just now, WhisperRockGamer said:

Okay, thanks! A random question I have, do you know how fast they will reply to support tickets?

Probably within 24 hours.

[WhisperRockGamer]

54 minutes ago, Tresre said:

Probably within 24 hours.

I just experimented with my broken server a little bit more and I feel like I found the issue in the logs. Could you please check it out? https://pastebin.com/K6ZNDqeM