minehut server not working

[yellowanddogs]

so i tried to get onto my server today and it loaded 1 chunk for a few seconds, then kicked me and said there was a problem. i have tried

-restarting server
-turning randomtickspeed to 1
-/kill @e
 

I have a TON of builds and progress on this server, so i really can't reset it. theres a ton of error messages in console every time someone tries to log in, and theres still a ton of unmoving mobs after /kill @e 

 

[jamieisthebest]

Please send us a support ticket and we can take a look at your server https://minehut.zendesk.com/hc/en-us/requests/new