[can't contact support]

25 minutes ago, quick007 said:

1: Don't give away your email

2: Make a support ticket here by click on the red support icon on the bottom of the page: https://superleague.zendesk.com/hc/en-us/categories/360001333733-Minehut

(super league gaming is the parent company for minehut)

Thank you so much! I really hope they can help! Also, I agree, giving away my email was a bit stupid, thanks for making me notice, I removed it now

[can't contact support]

2 hours ago, EnderSimps said:

What account if Minecraft please respond and I will message a minehut mod on minecraft.
Hope I can help!

It's not a minecraft account, it's a minehut account. It's assigned to the email "redacted"

[can't contact support]

So, I've been locked out of my account for a while now, I'm not banned I just can't connect. I tried pretty much everything to be able to log back in but nothing worked and I was told to make a support ticket but for some reason even that doesn't work, it loads indefinitely saying "loading form". I've tried on different days, weeks, accounts, even a different computer but the results are still the same: nothing. It's been weeks now and it feels like I'm cursed, I just want my survival map back! Can someone please do something about it?

[can't log into my account]

1 hour ago, Tresre said:

Thats really the only way to contact them. Try using a different browser as well and see if that works.

Like I said, I already have, I even tried on my phone and on a friend's computer and somehow it still ended with an infinite loading screen

[can't log into my account]

7 hours ago, Tresre said:

You can contact them at https://minehut.com/support

yes I know but that's what's not working, I'm asking for another way to contact them

[can't log into my account]

5 hours ago, Tresre said:

Did you try reloading the page or restarting your browser? If it still doesn't work, just give it like 30 mins and try again.

in the past few hours I restarted my browser like 5 times with at least 30 minutes in between and everytime it was still on an infinite loading screen, I even tried it on my phone but nothing changed, do they have an email address or something else where I could contact them instead?

[can't log into my account]

3 hours ago, Tresre said:

If you are locked out of your account or still cant log in after trying everything, make a support ticket at https://minehut.com/support and one of our devs or admins will help you further.

(I was logged out on the forums so I had to make another account but I'm still the same Bunny) when I click on the "contact support" button it just goes on an infinite loading screen that says "loading form...", I let it load for like an hour and nothing happened