Help on a Minehut Pro Rank Payment

[UnderDogLuna77]

Hello, so I bought the Pro rank on the Minehut Panel, but it just did not go through. My Minecraft username is "DuckyLuna". But when I bought my VIP rank in the past, everything was okay. But my Minecraft username was "UnderDogLuna77". Also, when I bought the Pro rank, it said that everything went through and removed my credits as if I payed for it correctly.

 

Thanks for the help!

[colorblindcolin]

2 hours ago, UnderDogLuna77 said:

Hello, so I bought the Pro rank on the Minehut Panel, but it just did not go through. My Minecraft username is "DuckyLuna". But when I bought my VIP rank in the past, everything was okay. But my Minecraft username was "UnderDogLuna77". Also, when I bought the Pro rank, it said that everything went through and removed my credits as if I payed for it correctly.

 

Thanks for the help!

I'm not sure what would cause this problem. You can contact Minehut support at https://minehut.com/support/form - try filling that out

[_Tarna_]

Check your account transaction history. There it should show the username you bought the rank for. Check there to see if you put your ign correctly. But ya, you can make a support ticket to get more help with that.