Friend cant accesses minehut

[Blackdyjack]

Ok so I've been using mine hut for about a year now and have had the same server up and running with multiple joins and this is the first time this has happened so I have been looking at this problem for about a week now going through forums and I know that here account isn't cracked because i bought it with her its a java account and mojang. Now at first we thought it was the whitelist and i did everything with that but after looking a little harder we found she is not able to join mine hut as a whole due to the authentication servers being under maintenance for what seems an entire week if possible that anyone else has experienced this problem and knows a quick fix that would be great until then here's what we have tried:

-resetting her account

-restarting

-playing with the whitelist(tuning it off, reloading it, removing and re-adding everyone on it)

-having her restart her wifi 

-having her use a direct ip address to my server a friends server the mine hut servers(was unable to join anything)

-rechecking the website she used to buy it

-checking banking accounts to see if the payment failed

these are all the things we have tried over the week and she stills tries to join about twice a day with no successes so help would be appreciated. 

Thank you  

[_Tarna_]

So her account is not cracked minecraft and it is still saying like authentication servers are down? Does it only do this for minehut or any servers? Try telling your friend to fully log out of the Minecraft launcher and log back in. 

[Blackdyjack]

16 minutes ago, _Tarna_ said:

So her account is not cracked minecraft and it is still saying like authentication servers are down? Does it only do this for minehut or any servers? Try telling your friend to fully log out of the Minecraft launcher and log back in. 

Ok It seems its not mine hut but her because she failed to join a couple other servers probably should have tested this out beforehand even though its no longer a mine hut issue is it possible you can help?

[_Tarna_]

13 minutes ago, Blackdyjack said:

Ok It seems its not mine hut but her because she failed to join a couple other servers probably should have tested this out beforehand even though its no longer a mine hut issue is it possible you can help?

So its doing that on any server she joins? Did you tell her to try and do the thing I said in my first reply. 

[Blackdyjack]

3 hours ago, _Tarna_ said:

So its doing that on any server she joins? Did you tell her to try and do the thing I said in my first reply. 

ill have her try it again