My minehut account got Hacked, Can't access my server

[seraphine]

I got sent an email that says I logged into a new device in a place i dont live. I clicked security and privacy on my account and it just says "re-authenticate," and when i click password it sends me to something else on the website? I also cant use any of my servers i made so i cant play on them anymore.

 

what do i do? 

[BurningBrimstone]

4 minutes ago, sockbuni said:

I got sent an email that says I logged into a new device in a place i dont live. I clicked security and privacy on my account and it just says "re-authenticate," and when i click password it sends me to something else on the website? I also cant use any of my servers i made so i cant play on them anymore.

 

what do i do? 

If your account has security issues, please create a support form here.

In addition, attempt to change your password for your Minehut account which you can do by going to the login screen on the Minehut Website and clicking "Don't remember your password?"

 

Hope you're able to resecure your account.

 

[seraphine]

23 minutes ago, Brim said:

If your account has security issues, please create a support form here.

In addition, attempt to change your password for your Minehut account which you can do by going to the login screen on the Minehut Website and clicking "Don't remember your password?"

 

Hope you're able to resecure your account.

 

I'm not sure this really worked. 

I changed my password on my minehut and mojang account, i contacted support but they did nothing basically. I also re launched my minecraft launcher by logging in and out. 

Security still brings me to a "Re-authenticate" I dont know what that means I've looked everywhere for it

Any Ideas?

[KnightMite]

Thats tough my guy

[_omga]

Hey,

Please create another support ticket Here. The support team will help you recover your account. If your account was really hacked, there is not much regular players like me can do.

5 minutes ago, seraphine said:

I'm not sure this really worked. 

I changed my password on my minehut and mojang account, i contacted support but they did nothing basically. I also re launched my minecraft launcher by logging in and out. 

Security still brings me to a "Re-authenticate" I dont know what that means I've looked everywhere for it

Any Ideas?

 

Edited February 26, 2021 by _omga

[BurningBrimstone]

10 minutes ago, seraphine said:

I'm not sure this really worked. 

I changed my password on my minehut and mojang account, i contacted support but they did nothing basically. I also re launched my minecraft launcher by logging in and out. 

Security still brings me to a "Re-authenticate" I dont know what that means I've looked everywhere for it

Any Ideas?

It might be asking you to re-authenticate the account via the account's email. If you could check your inbox, and spam, you might find a message.