can't contact support

[SpookyScaryBunny]

So, I've been locked out of my account for a while now, I'm not banned I just can't connect. I tried pretty much everything to be able to log back in but nothing worked and I was told to make a support ticket but for some reason even that doesn't work, it loads indefinitely saying "loading form". I've tried on different days, weeks, accounts, even a different computer but the results are still the same: nothing. It's been weeks now and it feels like I'm cursed, I just want my survival map back! Can someone please do something about it?

[quick007]

1: Don't give away your email

2: Make a support ticket here by click on the red support icon on the bottom of the page: https://superleague.zendesk.com/hc/en-us/categories/360001333733-Minehut

(super league gaming is the parent company for minehut)

[Nitrolific (CMD)]

34 minutes ago, SpookyScaryBunny said:

So, I've been locked out of my account for a while now, I'm not banned I just can't connect. I tried pretty much everything to be able to log back in but nothing worked and I was told to make a support ticket but for some reason even that doesn't work, it loads indefinitely saying "loading form". I've tried on different days, weeks, accounts, even a different computer but the results are still the same: nothing. It's been weeks now and it feels like I'm cursed, I just want my survival map back! Can someone please do something about it?

I'd contact support@minehut.com (if that email still works) and describe the situation to them.

[EnderSimps]

What account if Minecraft please respond and I will message a minehut mod on minecraft.
Hope I can help!

[SpookyScaryBunny]

2 hours ago, EnderSimps said:

What account if Minecraft please respond and I will message a minehut mod on minecraft.
Hope I can help!

It's not a minecraft account, it's a minehut account. It's assigned to the email "redacted"

Edited October 16, 2020 by SpookyScaryBunny
removed my email

[quick007]

2 hours ago, EnderSimps said:

What account if Minecraft please respond and I will message a minehut mod on minecraft.
Hope I can help!

Not sure that's the best person to contact, a actual support team member or zero would be better, but I told them above who/where to contact

[SpookyScaryBunny]

25 minutes ago, quick007 said:

1: Don't give away your email

2: Make a support ticket here by click on the red support icon on the bottom of the page: https://superleague.zendesk.com/hc/en-us/categories/360001333733-Minehut

(super league gaming is the parent company for minehut)

Thank you so much! I really hope they can help! Also, I agree, giving away my email was a bit stupid, thanks for making me notice, I removed it now

[JudyThyBunny]

Support helped me and I finally got my account back!

[quick007]

1 minute ago, JudyThyBunny said:

Support helped me and I finally got my account back!

YAY, but wrong thread lmao

[JudyThyBunny]

1 minute ago, quick007 said:

YAY, but wrong thread lmao

More like wrong account, this is the one I wasn't able to log back into. Spooky was just a throwaway so I could ask the question.

[quick007]

Can you make sure to mark my answer as the solution instead of yours so other people can just look at the solution if they need help?

[quick007]

@JudyThyBunny ^

[Migins]

btw I believe the email you're meant to use is 'contactus@superleague.com' (not sure if the 'support@minehut.com' one works) if you need to email SLG/Minehut for support stuff. Although you should always use support tickets when you can