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Friend not banned on server but it says they are.

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To anyone passing by, I would like to ask for your assistance. Today, my friend texted me saying that she is banned on my server. This is not true, and I used the /pardon command with her IGN and it said nothing changed. I then banned her and unbanned her as an attempt at fixing it. She is still banned it says. I then turned on whitelist and put in all my friend's IGNs, and hers. She is still unable to join because she is banned from the server. I am the only moderator on my server and there is nobody else who could be banning her. Thank you for your time!

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