[Having issues installing plugins.]

Hi, which plugin are you trying to install?

[HELP BRUH]

Hi there! Our team is aware of this issue and is looking into it. Some users have found success by logging out of their client and back in. We appreciate your patience while our team works on a solution.

[How do i op myself in minehut]

We have some step by step instructions in our FAQ article: https://minehut.zendesk.com/hc/en-us/articles/4649921013139-How-do-I-OP-myself-

[something is wrong with my minehut account]

Hey there, please submit a ticket using this form: https://minehut.zendesk.com/hc/en-us/requests/new

Or send an email to support@minehut.com

[server not working pliz help]

H, please send a ticket using this form: https://minehut.zendesk.com/hc/en-us/requests/new

Or send an email to support@minehut.com

[Are external servers linked to a minehut proxy allowed?]

Here is a new invite: https://discord.gg/b3UbVQq6T9

[Lost Email to my server.]

Please submit a ticket using this link: https://minehut.zendesk.com/hc/en-us/requests/new

Or send an email to support@minehut.com

[Checking my world seed]

You will need to enter commands without the /  for our Console page.

[How do I make a world FLAT?]

Please take a look at this FAQ for instructions!

https://minehut.zendesk.com/hc/en-us/articles/4662231764371-How-do-I-set-my-world-to-flat-

[How do you turn a server into a .zip server file.]

Are these files on you PC or another server host?

[Something went wrong. Please contact support.]

Please submit a ticket using this link: https://minehut.zendesk.com/hc/en-us/requests/new

[Unable to join Minehut]

Please submit a ticket using this link: https://minehut.zendesk.com/hc/en-us/requests/new

[Can I delete my account?]

Hi! you will need to submit a request using this link:

https://minehut.zendesk.com/hc/en-us/requests/new

Or send an email to support@minehut.com using the email that is registered to the account.

[Are external servers linked to a minehut proxy allowed?]

Yes this is allowed, I have provided more information below:

We are not currently sponsoring players or servers, however, we have recently launched a program for 3rd party servers interested in advertising to our player base. Essentially, we allow people hosting on outside services to hook into our proxy and take advantage of our discovery systems or host paid-ad campaigns (such as billboards in the lobby). If that interests you, you can read more about the program in the document linked below and join the Discord server under it. Set-up document: https://docs.google.com/document/d/1nMFYVP2CP0OfDwKTFhqJoqRkQmWtbi28mGeSIp1ykv0/ Discord: https://discord.gg/BqXwa4nv

[where do i accept privacy and policy]

You need to click "Continue" If you do not see it or are unable to click it please make sure you are using the Vanilla launcher.

Please let me know if you have more questions!

[I can't join any server at all?]

Are you using any client mods or alternate launchers? Sometimes this has kept players from being able to join servers.

[Golden crates not working]

Hi, I believe GoldenCrates needs the plugin NexEngine to install. I would try installing NexEngine if you haven't already.

[Can't upload world]

Hi, Please try these instructions on how to upload a world:

1. Go to your server's panel and head to the File Manager

2. Click on the Upload Files button

3. Select the file and then hit the Upload button

4. Unzip the folder in the File Manager

Once the world is uploaded, you can assign it as your main world by using the Settings tab and updating your Level Name. If you are having trouble finding the location of the Level Name box you can see here. 

Just be aware that there is an upload size limit of 500MB.

[Server Randomly Closing a Few Minutes after Joining]

Please submit a ticket using this link: https://minehut.zendesk.com/hc/en-us/requests/new and our team can look into this for you

[Many new problems! because of the new look of the minehut website and other problems!!!]

Can you please send a ticket to support? We want to help with any of the issues you are having with the server and the website.

You can send a ticket using this form:

https://minehut.com/support/form

Or send an email to support@minehut.com

[Muted]

To appeal your punishment please send a ticket using this form:

https://minehut.com/support/form

Or email support@minehut.com and be sure to add your user name!

[Server isn't working]

It looks like there is an apostrophe somewhere in your settings. IF you are having trouble finding it you can send a ticket using this form:

https://minehut.com/support/form

Or send an email to support@minehut.com

[my command panel is not working help]

When using the console page the "/" is not used. You will only need it for entering commands in-game.

[Does minehut charge money when server is offline?]

Yes it will! The best thing to do would be to change to the free plan after purchasing it. You will keep the daily plan for that day, but will not renew automatically.

[Chunk ban on my server]

Hi! Please send a ticket to support using this form:

https://minehut.com/support/form

Or send an email to support@minehut.com and our team can help with this issue!