Ok so I've been using mine hut for about a year now and have had the same server up and running with multiple joins and this is the first time this has happened so I have been looking at this problem for about a week now going through forums and I know that here account isn't cracked because i bought it with her its a java account and mojang. Now at first we thought it was the whitelist and i did everything with that but after looking a little harder we found she is not able to join mine hut as a whole due to the authentication servers being under maintenance for what seems an entire week if possible that anyone else has experienced this problem and knows a quick fix that would be great until then here's what we have tried:
-resetting her account
-restarting
-playing with the whitelist(tuning it off, reloading it, removing and re-adding everyone on it)
-having her restart her wifi
-having her use a direct ip address to my server a friends server the mine hut servers(was unable to join anything)
-rechecking the website she used to buy it
-checking banking accounts to see if the payment failed
these are all the things we have tried over the week and she stills tries to join about twice a day with no successes so help would be appreciated.
Thank you