_Gingey_

Hey there, Minehut does currently support 1.20.2. 

Hi! When a plugin fails to download from our Add-Ons page it will continue to fail indefinitely. You can still go to the developer's page and download the plugin directly from them, then upload the files to your server with the File Manager. 
Our devs are investigating what is causing this issue but we are unsure how long it will take for them to resolve it. 

Minehut disabled 1.20.1, there is no way to get this server version on Minehut. The only way to be on 1.20.1 is if you server was originally on 1.20.1 prior to us disabling it you would still be able to use it. 
If your server is on any other version and you want to go to it, that is not possible. 

Hey there, Minehut only supports Windows 10/11 and IOS/Android bedrock versions. Therefore, you will not be able to connect via PlayStation. 
Thank you

Hey there, we don't handle appeals on our forums. If you believe your punishment was false, you can submit a support ticket to appeal it. 
https://support.minehut.com/hc/en-us/requests/new?ticket_form_id=5333154152723
Thank you

Hey there, if you're still having issues please create a support ticket from the email that the server is connected to.
You can create a support ticket by emailing support@minehut.com or by visiting https://minehut.zendesk.com/hc/en-us/requests/new

You would have to purchase the "Unlimited Players" custom option to get unlimited players. Choosing any other custom plan option would not enable unlimited players as a "side effect."
Thank you

Download restrictions were put onto free servers, this is not a bug and is intentional. Free servers can only download single files at a time, bulk downloading requires a paid plan. 
Thank you

Hey there, @Frwf! If you have the server added to your server list you can disable them for the server. Click on the server -> Edit -> Server Resource Packs: Enabled, and change it to Disabled or Prompt (which will ask you every time whether you want the to enable the pack or not). 

Hey there, @OneAceAway! I am sorry to hear that you're having trouble running commands in console. In order to run command in console, don't include the slash (/).
For example, to op yourself from console you would need to type: op username
Thank you!

Hey there, @tsdasdsa I'm sorry that you're having trouble deleting legacy plugins. You can get them removed by contacting support. 
Which you can do so here: https://support.minehut.com/hc/en-us/requests/new
Thank you

Hey there, you will need to give yourself operator status to use commands. You can visit this FAQ for the steps on how to give yourself operator status. 
https://minehut.zendesk.com/hc/en-us/articles/4649921013139-How-do-I-OP-myself-

Hey there, @toker if you're still having this issue please create a support ticket from the email that the server is connected to, we will have to manually free the server. 
You can create a support ticket by emailing support@minehut.com or by visiting https://minehut.zendesk.com/hc/en-us/requests/new

Thank you

Hey there, @wilbjo & @MacSpicy if you're still experiencing this issue, we will have to manually free the server. Please create a support ticket using the email that the server is connected to. 
You can create a support ticket by emailing support@minehut.com or by visiting https://minehut.zendesk.com/hc/en-us/requests/new

Thank you

Hey there, I am sorry to hear that you're having trouble connecting to your friend's server. You should have them create a support ticket and we can take a look at their server to try and resolve this issue. 
They can create a support ticket by emailing support@minehut.com (from the email that the server is registered to) or by selecting the "Contact Support" option in the dashboard. (https://minehut.com/support/form)

Thank you

Hey there, typically appeals don't require you to contact us from the email associated with the server. However, you should only contact us from an email that you have access to as that is where the responses will be sent. 
You can try to appeal the server from a different email by emailing support@minehut.com or visiting https://minehut.zendesk.com/hc/en-us/requests/new

Thank you

Hey there, not sure what you mean by contacting support not working. But you're only able to appeal for server suspensions via a support ticket. If you've created a ticket in the past and it was denied, unfortunately, that decision is final. 
If you haven't been able to submit a ticket you can email support@minehut.com or visit https://minehut.zendesk.com/hc/en-us/requests/new

Thank you

@INB_12 & @Zyvia you will need to create a support ticket to resolve this issue, if you're still experiencing it. It is possible that your IP has been blocked by mistake. 
You can reach out to support by emailing support@minehut.com or visiting https://minehut.zendesk.com/hc/en-us/requests/new

Thank you,

Minehut has come back online as of ~30 minutes ago!

Hey there, @___Kris___ please create a support ticket to appeal your punishment. 
https://minehut.zendesk.com/hc/en-us/requests/new
 
Thank you

Hi there. I am sorry that you are experiencing this. Please create a support ticket for further assistance. 
https://minehut.com/support/form

Hello, it is not possible to delete your server, however, you can always refresh and start on a clean slate. Feel free to read this article on how to do so
https://minehut.zendesk.com/hc/en-us/articles/4998165890963-How-do-I-delete-or-reset-my-server-
 
Thank you

1.19 is available for Fabric and Spigot, you're free to create a server with the new update in either of those server versions.

Hello, you may appeal your ban by going here. https://forums.minehut.com/application/form/3-player-appeals/

Hello, if you would like to report the player, head over here and you will have to use an unedited/uncropped photo for the report.