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slgjamie

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About slgjamie

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  1. Hey there! If you submit a support ticket we can look into this for you. You can submit it here: https://minehut.com/support/form
  2. Hey there! This usually happens when your IGN is not linked to your Minehut account. You can submit a support ticket and we can add your missing credits, but you will need to link your accounts for future credits to go through.
  3. Hey there! Have you checked your backup yet? You can restore to your previous backup point, you can find these settings in your Minehut dashboard under the Backups tab.
  4. Hey there! All our servers are currently located in NY in the US.
  5. Hey there! We are currently experiencing a server-side issue with Bedrock. Our engineering team is aware of the issue and are working on deploying a fix. I do not yet have an ETA on when this will be implemented unfortunately, but know that it is a priority for us. We apologize for the inconvenience and really appreciate your patience.
  6. slgjamie

    Change Email adress

    Hey there, currently there is no way to change the email address for your account. Sorry about that!
  7. slgjamie

    server crashing

    If you are the owner of the server, you are able to go into the server's console via your Minehut dashboard. From there can you please type in /gamerule randomTickSpeed 3 on your server's console. (Or you can try this command in-game again too.) This should put the tick speed back to how it normally should be. I also recommend restarting the server and trying again if you see that it hasn't worked the first time.
  8. That is correct, you will need to be on your server to download your world. If you are having trouble joining your server you can send us your logs and we can try to help you find the error.
  9. slgjamie

    Help me please

    Hey there! Are you receiving any type of error message?
  10. Hey there! As long as you are on a premium version of Minecraft (as non-premium versions are not allowed on our service), then you can generally fix this error by completely logging out of Minecraft and logging back in using your Minecraft username and password. If that doesn't work you will need to contact Minecraft support.
  11. slgjamie

    server crashing

    Hey there! You can submit a ticket with your logs and our support team can try to figure out what is causing this. https://www.minehut.com/support/form
  12. Hi! I'm Jamie and I am the new support manager for Super League! I'll be helping out with support tickets and wanted to introduce myself I'm not the best at Minecraft so please be nice to me
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